Refund and Returns Policy – Photo Kaizen – Every frame is a step forward

Refund of critique services

To be eligible for a refund for a critique, you must state why you have an issue with the critique and this will be assessed by our support team.

For your very first critique, we offer a guaranteed refund so that you can try our service without risk.

For further critiques, refunds will be issued at our discretion. Should the feedback not meet our standards, we may provide additional feedback and take further action regarding the feedback. We may also opt to provide a refund.

Our experts may be paid even if a full refund is given.

Any requests for refunds or if you are unhappy with your critique should be emailed to support@photokaizen.co

Other products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

For physical products, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as gift-cards, downloadable software products or downloadable courses or e-books.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds are at our discretion:

Products with obvious signs of use or damaged or missing parts for reasons not due to our error.
Downloadable files where due to the nature of the file we cannot guarantee their deletion.
Any item that is returned more than 30 days after delivery

Refunds

Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If for any reason we cannot refund to the original payment method, we will request bank details to make a transfer to.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@photokaizen.co.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@photokaizen.co for instructions.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, email support@photokaizen.co and we will help you make arrangements.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.